Privacy Policy
Emerald Sync respects your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or choose to receive emails from us.
Information We Collect
We collect only the information needed to operate our website, fulfill orders, respond to messages, and provide customer support. This may include:
- Your name, email address, shipping address, phone number, and order details when you make a purchase.
- Information you send us when you contact us.
- Basic technical information, such as your browser type, IP address, and pages visited, which may be collected automatically by our website platform or service providers.
- Payment information required to complete an order. Payment information is processed by our payment providers; Emerald Sync does not receive or store your full payment-card details.
You may choose not to provide certain information, but we may be unable to fulfill an order or respond to a request without it.
How We Use Information
We use customer information only to:
- Process, fulfill, and support orders.
- Communicate with you about your order, account, or customer-service request.
- Send email updates or promotions only when you have chosen to subscribe or otherwise given permission.
- Maintain the security and proper operation of our website.
- Meet legal, tax, fraud-prevention, and recordkeeping requirements.
You may unsubscribe from promotional emails at any time using the unsubscribe link in the email.
Sharing Information
Emerald Sync does not sell your personal information, rent it, or share it with third parties for their own marketing purposes.
We may share the limited information necessary with trusted service providers that help us run our store and complete your order, such as payment processors, shipping providers, website-hosting providers, and customer-support tools. These providers use information only as needed to provide their services, process payments, fulfill orders, prevent fraud, or comply with legal obligations.
We may also disclose information if required by law or when necessary to protect our rights, customers, or services.
Your Choices and Contact
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and necessary business or legal recordkeeping requirements.
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us through our contact page.